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This is a detailed review to show how unprofessional these employees are! You have to go to customer service chat to ask questions and receive a ticket to send your phone. There is an email option, but you will NEVER get a reply. I had to switch between a few...
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1.4
I didn't like
  • Employee ethics
  • Quality of communication with the support
  • Never ever buy htc again
#1020810
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HTC customer service is one of the worst I have experienced and heard of. They failed to follow there policies 90% of the time. It took me about 10 hours on the phone with them to get a replacement phone that worked. The first phone was a refurbished phone and the...
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1.6
#1004533
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I purchased a HTC 10 through Sprint with one of those leasing plans in July. My phone just stopped working for no reason, so I thought the Uhh Ohh protection would be a great idea. So I sent my barely used, in perfect condition phone to HTC. Last Saturday I received...
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Anonymous
Anonymous

My issue has still not been resolved! They refuse to send me another phone and keep telling me they are working on activating the phone. At this point I am beyond upset, I am ...

1.7
#945419
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Htc Cell Phone Review

HTC
#833041
HTC phones are very unreliable and easy to cost more money to buy other phones customer service is poor and the phones are a piece of garbage!!!
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Htc One M8 Review from Brownsville, Oregon

HTC
#720653
1.6
Details
I absolutely HATE all of the unremovable apps on my phone that constantly run in the background...I'm not using them so why are they running? Using up my battery? Wasting space? Like the visual voice mail and the dot view...those are only a couple. This is not my first HTC, but it will DEFINITELY be my last
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Customer service
Diversity of Products or Services
Price Affordability
Product or Service Quality
Style and Design
Warranty
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Htc Op6B700 Review

HTC
#712829
3.0
Details
I really desapointed on your guys i just got a replacememt because my last phone got stolen and my new phone drop from my pocket and it broke my last phone felt many times and my scren never satter or broke this phone sucks its just like an i phone would like a replacement for free since i believe its should not broke that easy
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Htc One M8 Review

HTC
#650407
1.0
Details
Bought M8 a month ago and the battery sucks!! It gets so hot, I can't even hold it . It doesn't charge completely. And if by mistake it does charge, it won't last long. Don't you QA dept check before delivering your product? When I asked the customer care, they are like 'may be you're using it too much'. What does that even mean? I'll never buy any HTC product ever! Worst experience of all time.
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I have a broken device of the Vive equipment and opened a ticket to get a repair of it. It`s 1.5 month old and just several days used. Opened the ticket and they need 3 Days to copy paste a troubleshooting guide without reading what I have written and without asking...
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2.0
Rudolfstetten, Aargau
I liked
  • Htc vive at the beginning
I didn't like
  • Customer support
  • Quality of communication with the support
#895184
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We purchased an HTC 10 that was shipped May 8 and stopped working June 3. We have sent it back to them twice, only to have it returned to us with the same problem both times. It is forever stuck in airplane mode. Support keeps saying that they are escalating my...
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#892753
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I had uhoh protection on my M9. It just powered off one day and not even the sprint service department could get it to spring to life. Sent it to HTC after an hour of discussion with a barely English speaking agent. Got a phone back a week later. But, it was not my...
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2.2
#849538
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Recently pre-ordered a HTC 10 from HTC UK direct. Was charged the same day, yet a month later and only a few days before general release, could only be told the phone would be dispatched 'soon'. Shipping notification was sent 6 hours AFTER delivery was attempted, at...
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3.0
#846660
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Extremely horrible customer service. I used the Uh-Oh Protection because my phone was water damaged. I thought the Uh-Oh Protection was a great idea until I had to use it. The replacement phone that was sent to me was damaged! I am now trying to get a replacement phone...
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1.0
#806277
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I have owned many phones all of them had some pretty annoying issues that the company has failed to fix. The day i bought a htc one m8 it went into docking mod on the charger making the phone useless and glitchy during use. constant pop ups because you are in docking...
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#794441
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I really don't like that WiFi connects automatically and I don't have the option to strictly manually turn it on or off. I really do not like the auto connection feature especially because I can't turn it off, I do not own WiFi and it's a real headache to constantly...
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Anonymous
Anonymous

I have been able to manually turn WiFi (and/or network) on and off on every HTC I've owned (not sure why I would turn WiFi off, though). Are you sure you know what you're d...

#747270
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