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Ordered an HTC phone. Love the HTC, but SO expensive. Had buyers remorse and within minutes called HTC to cancel. Put on hold so the rep could contact shipping to stop the shipment. Put me on hold for several minutes. Came back and said all was well and that I would...
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Company wrote 0 private or public responses to the review from Oct 26.
Anonymous
Irene

Update: Refused delivery of phone from fedex. Emailed HTC. Who said when the phone returned they would refundcmy money 5-7 business days after they "finished processing the re...

1.6
I liked
  • Phone reps were polite and kind
I didn't like
  • That phone rep did not do what he promised he had done
  • Hard to reach customer service other than for a purchase
  • Dishonest payment and refund policies
#1388954
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12 JULY 2018 - BATTERY CHARGING PROBLEMS Sent note to HTC, I am having battery problems, where do I get my phone fixed. I got back a note that briefly/basically said, phone is discontinued, can't help, nothing we can do, you are on your own. Sent a second note, same...
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Company wrote 0 private or public responses to the review from Jul 12.
#1302094
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Less than 3 months old and the microphone has died. Called HTC (bought direct from them) and their answer is I have to pay to ship it to them and they will take 6-8 weeks to fix it. No replacement, no we'll ship you a new one since it's brand new - No their answer is...
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Company wrote 0 private or public responses to the review from Jun 16.
#1281619
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HTC - Screen showing black

Always showing black screen 4 months before I purchasd through online service souq.com.ksa
Company wrote 0 private or public responses to the review from Jun 05.
5.0
Details
Exchange, Refund and Cancellation Policy
#1272630
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Iam disappointed about HTC Evo 10

I buy new mobile from Saudi arabia.ht Evo 10 . unfortunately with in few days .screen is totally loss.now always showing half black screen
Company wrote 0 private or public responses to the review from Jun 05.
5.0
Details
Exchange, Refund and Cancellation Policy
#1272625
Reply to reviews
I was looking for a new phone, i loved my old one but, wanted newer and better. My husband convienced me to go with the U11, which i received mid Dec 2017. I immediately put the case in the phone thats provided and searched online for a more durable one. u11 cases are...
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Company wrote 0 private or public responses to the review from Feb 18.
1.3
#1192495
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Just like the many thousands of complaints I've read, this company won't stand by their products and provides software which, in our case, destroyed the phone!! The refused to take responsibility for viruses on software they provide. The "tech" assistance is totally...
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Company wrote 0 private or public responses to the review from Jan 18.
1.0
#1171920
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My son had an HTC Bolt that we bought new. It stopped working after 8 months (blank screen, failed to respond, etc). We contacted HTC at the end of Sept '17. The had us send them the phone for repair. Due to the repair process being overwhelmed, they told me it would...
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Company wrote 0 public responses to the review from Jan 09.
#1165262
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purchased an HTC 10 and was told they would have it 7-10 days. It has now been 2 months and all I get is Fernando in the Phillipines running interference and giving no real answers. Corporate number has not worked for over a month. I called my police today to report...
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Company wrote 0 public responses to the review from Jan 08.
freewill113
freewill113

I think HTC's US office is in Washington not Texas. I filed an online complaint with the Federal Trade Commission. I bought a OnePlus 6 instead. Dont know about customer servi...

freewill113
freewill113

You can also fike a consumer complaint in the state of there US office in Washinton State.

1.0
#1164974
Reply to reviews
I had the HTC one with the purple tint issue in the camera. For the few people that don't know about it, this is where your photos have a purple tint in low light settings. This means the camera is basically useless in doors or at night. HTC know all about this issue....
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Company wrote 0 public responses to the review from Nov 22, 2017.
#1135585
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